Terms of service

Last Updated: July 24, 2026

These Terms of Service (“Terms”) are provided by Vennassa (“we,” “us,” or “our”) and govern your use of https://www.vennassa.com/ (the “Site”). By using the Site, you agree to these Terms.

Merchant identity

  • Brand / merchant: Vennassa
  • Operating / warehouse address: 26 Kwai Hei St., Kingsford Industrial Building Phase 2, F10, 11 Floor, Kwai Chung, New Territories, Hong Kong 999077
  • Email: info@vennassa.com
  • Phone / WhatsApp: +852 5389 3128
  • Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

1. Use of the Site

  • Eligibility: You must be at least 18 years old to use the Site.
  • Account: Provide accurate information and keep your login credentials secure.
  • Prohibited conduct: Do not use the Site for unlawful purposes, disrupt security, scrape without permission, or post harmful content.

2. Products, Pricing & Payment

All orders are subject to acceptance. Prices and promotions may change without notice; the price charged is the price shown at checkout when you place the order. Accepted payment methods are those displayed at checkout and in the website footer for your region.

Personalized or custom-engraved items are final sale unless defective, as described in our Refund Policy.

3. Shipping & Returns

Shipping terms are in our Shipping Policy. Returns and refunds are in our Refund Policy.

4. Privacy

Your use of the Site is also governed by our Privacy Policy.

5. Intellectual Property

All Site content is owned by Vennassa or its licensors. You may not copy or reuse content except for personal, non-commercial viewing.

6. Disclaimers & Limitation of Liability

The Site and products are provided “as is.” To the fullest extent permitted by law, Vennassa is not liable for indirect or consequential damages arising from use of the Site or products.

7. Governing Law

These Terms are governed by the laws of Hong Kong. Courts of Hong Kong have exclusive jurisdiction, without limiting any mandatory consumer rights you may have in your country of residence.

8. Changes

We may update these Terms by posting a revised version on the Site and updating the Last Updated date.

9. Contact

Email: info@vennassa.com
Phone / WhatsApp: +852 5389 3128
Address: 26 Kwai Hei St., Kingsford Industrial Building Phase 2, F10, 11 Floor, Kwai Chung, New Territories, Hong Kong 999077