A Lifetime of Client Care
The Vennassa Box: An Unboxing Ritual
Unveiling Your Personal Starlight
At Vennassa, we believe that luxury is felt long before the jewelry is worn. It begins with the weight of the box in your hands and the quiet anticipation of what lies within. Our signature packaging is more than just protection—it is a sanctuary for your treasures and a celebration of your unique story.
Inside Your Vennassa Signature Experience:
The Gold-Stamped Gift Box: A premium, minimalist hard-shell box featuring our signature gold-foil branding. Designed for both elegance and endurance, it is the perfect keep-safe for your most cherished pieces.
The Suede Envelope Pouch: Crafted in a soft, dusty rose suede with a secure snap closure. This luxurious pouch shields your 3-5μm Gold Vermeil jewelry from scratches and light, keeping your radiance intact wherever you travel.
Cotton Protective Satchel: An additional soft-touch drawstring pouch to ensure your jewelry remains dust-free and polished.
Vennassa Professional Care Cloth: Every box includes a specialized polishing cloth to help you maintain the long-lasting luster of your silver and gold pieces.
Digital Care Access: To support our commitment to sustainability, your comprehensive jewelry care guide is available 24/7 on our official website, ensuring your treasures stay brilliant for years to come.
Contact Us
Email
info@vennassa.com
WhatsApp
+852 53893128
Monday-Sunday
10:00AM-7:00PM SNST
Frequently Asked Questions
How do I care for my Vennassa?
To maintain the brilliance of your Vennassa piece, we recommend removing your jewelry when engaging in physical activities, swimming, or sleeping. Avoid exposing your jewelry to harsh chemicals, perfumes, and cosmetics. For everyday care, simply wipe your piece gently with a soft, lint-free cloth. For a deeper clean, use mild soapy water and a soft-bristle brush, then dry thoroughly.
How do I measure ring size?
Finding the perfect fit is essential. You can determine your ring size by measuring the inside diameter of a ring that already fits you well and comparing it to our online Ring Size Guide. Alternatively, you can wrap a piece of string or paper around the base of your finger, mark where it overlaps, and measure the length. For the most accurate result, we recommend visiting a local jeweler for professional sizing.
How can I make returns or exchanges?
We want you to be completely in love with your Vennassa purchase. We gladly accept returns and exchanges on unworn, unaltered items in their original packaging within 30 days of delivery. To initiate a return or exchange, please contact our Client Care team with your order number. We will provide you with a secure return shipping label and step-by-step instructions. (Please note: Personalized or custom-made items are final sale.)
Does Vennassa & Co. offer resizing?
Yes, we do. We understand that getting the perfect fit can sometimes take a little adjusting. We offer one complimentary ring resizing within 60 days of your original purchase, provided the requested size is within the ring's recommended sizing range. Please be aware that certain styles, such as full eternity bands, cannot be resized due to their design. Reach out to our support team to arrange your resizing service.
Does Vennassa & Co. offer financing or payment plans for engagement ring purchases?
We believe purchasing your dream ring should be a seamless and stress-free experience. We partner with trusted financing providers to offer flexible, secure payment plans. During checkout, you can select our financing partners (such as Shop Pay Installments) to split your purchase into manageable monthly payments, subject to credit approval.